FAQs

A lens cleaning solution and our premium microfiber cleaning cloth are your best bets for keeping your BLIZ in top shape. Keep them in their protective case, away from extreme temperatures (translation: don't leave them on the dash of your pickup). Warm water (not hot) and soap can be used carefully to remove more stubborn dirt on the lenses. Never use chemicals for cleaning! Clean them frequently and your glasses will live longer.

See additional care tips for BLIZ Collection

To change or cancel an order you submitted, please contact our Customer Care team by clicking at the following link within an hour from order placement and we will do our best to accommodate your request.

However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.

We love to hear from our customers. Contact us here.

We warrant Bliz sunglasses against defects in materials or workmanship for two years* from the date of purchase. Bliz will replace any product (with an identical or reasonably equivalent style of our choice) determined by Bliz to have a manufacturer’s defect. Proof of purchase is required. For additional limited warranty information, please refer to the Customer Care section of our website at www.Bliz.com. Bliz’s Limited Two-Year Warranty does not cover normal wear and tear, scratched lenses, broken hinges, accidental damage, misuse, or any other problems determined by Bliz not to be defects in materials or workmanship (‘Out of Warranty Damage’). This limited warranty gives you specific legal rights, and you may also have other rights depending on your country of purchase.

*For Portugal and Spain, the warranty period is three years.

BLIZ frames are warranted against defects in materials or workmanship for 2 years* from the date of purchase. BLIZ will replace any product (with an identical or reasonably equivalent style of our choice) determined by Bliz to have a manufacturer’s defect. BLIZ will ask you to cover a processing fee, which includes return shipping and handling, plus applicable tax. If the product is under warranty and a manufacturing defect is found, you will not be charged this fee.

Our warranty is null and void if we determine that the damage to your BLIZ sunglasses is not a defect in materials or workmanship (for example, wear and tear, accidental damage, scratched lenses, broken hinges, misuse or other problems not covered by one of our limited warranties).

*For Portugal and Spain, the warranty period is three years.

For non-prescription sunglasses, limited edition sunglasses, and special collection sunglasses, you should create an account on our warranty portal and then submit a warranty assistance request. For any doubts, follow the steps on our portal. Upon the receipt of the service request, BLIZ will assess within 5 business days if your product is covered by one of BLIZ’s Limited Warranties.

Please note that we do not accept cash, checks, or money orders as a form of payment.

Once we receive the sunglasses, we'll confirm whether the issue is covered by one of our limited warranties.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

If your BLIZ lenses or frames have been changed or modified by anyone other than BLIZ and an issue arises, the issue will not be deemed a defect in materials or workmanship, and therefore will not be covered by a BLIZ limited warranty.

Scratched lenses are not covered under BLIZ’s limited warranties.

The average turnaround is three weeks.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

If your BLIZ model is returned damaged, please contact us here. 

View our returns policy.

View our shipping policy.

When ordering online, please allow up to 2 business days for your order to process before it ships. If you need your BLIZ model faster you can speed up your order using a number of shipping options, such as Express shipping (subject to availability). We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.