FAQs

A lens cleaning solution and our premium microfiber cleaning cloth are your best bets for keeping your BLIZ in top shape. Keep them in their protective case, away from extreme temperatures (translation: don't leave them on the dash of your pickup). Warm water (not hot) and soap can be used carefully to remove more stubborn dirt on the lenses. Never use chemicals for cleaning! Clean them frequently and your glasses will live longer.

See additional care tips for BLIZ Collection

To change or cancel an order you submitted, please contact our Customer Care team by clicking at the following link within an hour from order placement and we will do our best to accommodate your request.

However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.

We love to hear from our customers. Contact us here.

BLIZ frames are warranted against defects in materials or workmanship for 2 years from the date of purchase. BLIZ will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by BLIZ to have a manufacturer's defect. BLIZ will ask you to cover a processing fee, which includes return shipping and handling, plus applicable tax.

If we determine that the damage to your BLIZ sunglasses is not a defect in materials or workmanship (for example, wear and tear, accidental damage, scratched lenses, broken hinges, misuse or other problems not covered by one of our limited warranties), you may still take advantage of our Repair Program.

For non-prescription sunglasses, limited edition sunglasses, and special collection sunglasses, you should create an account and then visit our Customer Care Service to begin the Limited Warranty or Repair Program process. Follow the steps on our warranty portal. Upon the receipt of the service request, BLIZ will assess within the next 5 business days if your product is covered by one of BLIZ’s Limited Warranties.

Please note that we do not accept cash, checks, or money orders as a form of payment.

Once we receive the sunglasses, we'll confirm whether the issue is covered by one of our limited warranties. If not, we’ll determine the required repairs and reach out to you with our evaluation results, recommended next steps, and associated costs.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

Every repair is different. And since we look at each one individually, repair costs will vary. Please see our Repair Program for more information. You will also be charged for shipping and handling and applicable tax.

If your BLIZ lenses or frames have been changed or modified by anyone other than BLIZ and an issue arises, the issue will not be deemed a defect in materials or workmanship, and therefore will not be covered by a BLIZ limited warranty.

Scratched lenses are not covered under BLIZ’s limited warranties.

Under our Repair Program, you may be able to have your scratched lenses replaced for a fee. Please see our Repair Program for more information.

How long does it take to have my BLIZ returned back to me after submitting a warranty claim or repair?

The average turnaround on is three weeks.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

If your BLIZ are returned damaged, please contact us here. 

View our returns policy.

View our shipping policy.

When ordering online, please allow up to 2 business days for your order to process before it ships. If you need your BLIZ model faster you can speed up your order using a number of shipping options, such as Express shipping (subject to availability). We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.