SUPPORT

We have an extended return policy until 15 January 2023!

Only items purchased directly from bliz.com/ca can be returned or exchanged.

All returns and exchanges will be subject to a $15 handling fee and MUST be accompanied by and Return Authorization number clearly visible on the outside of the packaging. Packages without an RA# will not be accepted.

Please contact customer service with your order number to obtain an RA#. TEL: 1-877-922-5462 FAX: (403) 562-2007 EMAIL: [email protected]

All shipping charges on returns and exchanges are the responsibility of the purchaser, COD packages will not be accepted.

Full priced merchandise is returnable on any grounds within fourteen (14) days, for refund on the value of the products so long as the product, box and tags are in absolutely brand new, re-sellable condition. This does not apply to sale items.

Sale or clearance items are final sale and do not qualify for a return or exchange.

Products in used condition, or with missing/damaged packaging or tags will not qualify for a refund or credit. Do not send your purchase back to the manufacturer. Bliz is not responsible for returning items lost in transit

All returns and exchanges will be subject to a $15 handling fee and MUST be accompanied by and Return Authorization number clearly visible on the outside of the packaging. Packages without an RA# will not be accepted.

Please contact customer service with your order number to obtain an RA#. TEL: 1-877-922-5462 FAX: (403) 562-2007 EMAIL: [email protected]

VISA, MasterCard, American Express or PayPal

Refunds are initiated once the goods have been returned to us. Please allow 7-10 business days for the refund to reflect on your statement of account.

Bliz Canada only handles warranty on products purchased directly from https://www.bliz.com/ca. All products purchased from another retailer, online or walk in, MUST be pursued at the original place of purchase.

All warranty claims are subject to review by our warranty department, reasonably priced repairs by a professional may be considered. Do not send your purchase back to the manufacturer. Bliz is not responsible for returning items lost in transit.

We want all our customers to be 100% satisfied with their purchase. If you have problems with a Bliz product contact us at [email protected]. To expedite the process please provide order number along with description and photos with your concern.

To ensure delivery of your order in time for Christmas, please place orders no later than December 16 for Standard shipping, or December 20 for Express shipping.”

We accept payment by PayPal.

Canadian Shipping Rates 

Free Shipping (On orders of $50 or more) 

Regular Shipping - $20 (On orders under $50)

Express Shipping - $45 

No, the order is shipped from Canada.

Free Shipping  - Your package will leave our facility in 1-2 Business Days. Transit time varies but you can expect an average of 3-10 business days.

Regular Shipping - Your package will leave our facility in 1-2 Business Days. Transit time varies.

Express Shipping - Your package will leave our facility in 1-2 Business Days. Transit time varies but you can expect an average of 1-4 business days.

All models in Bliz are designed to make it easy to change lenses but it may differ slightly between the different models. To learn how to replace lenses, please read the manual that comes in the package.

Not for the moment, unfortunately. We will update here and on bliz.com product page when we can offer you that possibility.

For a few of our models you can buy an adapter which you can grind with your optician.

For example for the Vision there is an adapter available, it only works with the Vision. Here you can find the adapter for the Vision.

Yes, Bliz offer a wide range of accessories for different models such as extra lenses, neck strap, nose piece, temples andoptical adapters. You have different options to complement Bliz glasses, depending on the model. Read more under each product on the website to find out which lenses can be purchased.

For the Motion + there  are no spare lenses but the lens for the Motion is compatible with the Motion +.

You can buy extra lenses in your local sports shop or directly on the Bliz website.

No the Fusion jawbone is only for the Fusion model.

Yes you can, the only difference is that with the Matrix you cannot carry the jawbone, it only works with the Fusion.

The Vision has a bigger cylindrical lens that maximizes your vision.

No they are not the same.

No they are not the same.

To be sure that your glasses will maintain their function for a long time, it is important that you store them in appropriate caseswhen you do not use them.

Most of the Bliz models come with a hard case or soft pouch to store the glasses in. It is also important that you clean the glasses often, especially the lenses. Do not touch the lens with your fingers, and always use a dry cloth to clean the lenses.Never use chemicals for cleaning!

For best results, use a dry cloth to clean the lenses. Warm water (not hot) and soap can be used carefully to remove morestubborn dirt on the lenses. Clean them frequently and your glasses will live longer. Never use chemicals!

Sports glasses should have a good fit and sit well when practicing sports. Therefore, almost all Bliz glasses have adjustable temples and a nosepiece. You can bend the temple tip in different directions so the glasses sit firmly around your head.

To adjust the nose piece, either press it together or apart with two fingers. We recommend to first have the nosepiece quiteclosed. Then put on the glasses and gently push on the frame in front of your nose so that the nose pad expands to a good position around the nose.

Several Bliz models also come with a neck strap to further ensure great comfort and fit. You can replace the temples into the neck strap with easily. Note that each model has its own way of adjusting, and it may differ on how to change to the neck strap. Please read more on the website under each mode

All Bliz glasses are designed and thoroughly tested to meet the tough requirements and expectations that exist on technical eyewear.

Bliz glasses not only provides complete protection from the sun's UVA and UVB-rays, they will also protect you effectively against cold wind, dust, snow and rain. The glasses are lightweight and often offer high flexibility with various adjustment options, to give you the best possible protection and comfort.

Bliz also offer a wide range of accessories to ensure maximum flexibility and use in various weather conditions.

Bliz sunglasses complies with European standard: EN ISO 12312-1:2013. For technical documentation EU declaration of conformity please follow the link to https://www.fostergrant.co.uk/ppe.