BLIZ

SUPPORT

ANSWERS TO OUR MOST

COMMON QUESTIONS

EXCHANGE AND RETURN
What can I do if I want to return my purchased items?

Sweden
We have a
 30 day return policy. In order to return an item please do the following:

  1. Fill in the questionnaire on the packing slip. Enter the reason for the return.
  2. Reset the product and all parts of the original packaging that you put in the box that the goods were delivered in. Tape carefully.
  3. Attach the enclosed return form on the outside of the package.
  4. Submit the package at your nearest post office.
  5. Returnaddress:
    Future Eyewear Group Sweden AB
    Motorgatan 1
    44240 KUNGÄLV
    Sweden

Norway
We have a 14 day return policy. In order to return an item please do the following:

  1. Fill in the questionnaire on the packing slip. Enter the reason for the return.
  2. Reset the product and all parts of the original packaging that you put in the box that the goods were delivered in. Tape carefully.
  3. Send it to: (Only for customers in Norway)
    Future Eyewear/Bliz
    Postboks 19
    4855 FROLAND
    Norway
  4. Submit the package at your nearest post office. The cost for returning your package is not included in the purchasing price.

It is very important that the merchandise is sent back in the same condition you received it.

Rest of the world
We have a 14 day return policy. In order to return an item please do the following:

  1. Fill in the questionnaire on the packing slip. Enter the reason for the return.
  2. Reset the product and all parts of the original packaging that you put in the box that the goods were delivered in. Tape carefully.
  3. Send it to: 
    Future Eyewear Group Sweden AB
    Motorgatan 1
    44240 KUNGÄLV
    Sweden
  4. Submit the package at your nearest post office. The cost for returning your package is not included in the purchasing price.

It is very important that the merchandise is sent back in the same condition you received it.

Does replacing purchased goods come with additional costs?

If you like to exchange a product, please put in a new order for the one you want. If your new order comes with a freight cost please contact store@future.se and we will solve this in the best of ways. 

Return the product you do not want and state the reason for the return. Return it in the original package to avoid any extra fees. You will be refunded for the returning product as soon as it reaches us.

When will I get my money back?

Internet Banking

If you paid with an online bank, the repayment only takes a few days. Note that the transaction will be reported on the day of the purchase, i.e. for goods that were purchased 2019-01-01 and returned 2019-01-15, the deposit will appear on your statement with the date 2019-01-01.


VISA or Mastercard, DIBS or KLARNA

Repayment by VISA, MasterCard takes place immediately once the goods have been returned to us. For goods purchased with Klarna or DIBS the invoice will be canceled as soon as the return is approved.

How do I reclaim my glasses?

If your Bliz products for some reason should break, you can take them back to the store where you bought them. If you bought them online from us please read "What can I do if I want to return my purchased items" above.

With purchase campaigns

"With purchased items” must always be returned if your order no longer meets the promotional requirements. If the free item is not returned, you will be charged the value of the item if the order does not meet the campaign requirements.

PAYMENT AND DELIVERY
How can I pay?

We accept Visa and MasterCard, American Express by Klarna. Klarna InvoiceOnline Banking (Sweden Only) and Visa and MasterCard by DIBS.

What are the shipping costs?

The shipping cost to Europe is 10€, free shipping over 100€.
With the exception of Norway, Denmark and Sweden.

Sweden
The shipping cost for deliveries in Sweden is 49 SEK. If the order value exceeds 450 SEK, the shipping is free.

Norway
Standard shipping is 70 NOK. If the order value exceeds 999 NOK, the shipping is free.

Denmark
Standard shipping is 49 DKK. If the order value exceeds 499 DDK, the shipping is free.

Germany
Standard shipping is 10 EURO. If the order exceeds 50 EURO, the shipping is free.

United States
Please fill out your address in the checkout to get a quote from FedEx.

Rest of the world
Orders outside Sweden, Norway, Denmark, are charged with 10 EUR shipping.

Do I have to pay customs fees?

Yes. Customs will be added according to your country's rules and laws with exception for Sweden and Norway where customs is included.

What is the delivery time?

Products are normally sent the following business dayDeliveries within Sweden normally arrive within 2-5 days. Deliveries outside Sweden can take approximately 5-7 working days.

How can I track my order?

When we send the goods, you will receive a confirmation email with a tracking number. If you do not receive an email please contact store@future.se

LENSES
How do I change lenses on my glasses?

Most of the models in Bliz are designed to make it easy to change lenses but it may differ slightly between the different models. To learn how to replace lenses, please read the manual that comes in the package. Or find you model here on Youtube.

Can I use my prescription lenses with Bliz glasses?

Not at the moment, unfortunately. We will update here and on bliz.com product page when we can offer you that possibility.

For some of the models you can buy an adapter to grind with your optician.

For example for the Vision there is an adapter available, it only works with the Vision. Here you can find the adapter for the Vision.

Can I buy extra lenses for Bliz glasses?

Yes, Bliz offer a wide range of accessories for different models such as extra lenses, neck strap, nose piece, temples and optical adapters. You have different options to complement Bliz glasses, depending on the model. Read more under each product on the website to find out which lenses can be purchased.

For the Motion + there  are no spare lenses but the lens for the Motion is compatible with the Motion +.

You can buy extra lenses in your local sports shop or directly on the Bliz website.

Can I carry Fusion jawbone with my Matrix?

No the Fusion jawbone is only for the Fusion model.

Can I switch lens between Fusion and Matrix?

Yes you can, the only difference is that with the Matrix you cannot carry the jawbone, it only works with the Fusion.

What is the difference between Vision and Fusion?

The Vision has a bigger cylindrical lens that maximizes your vision.

Can I switch the jawbone between Fusion and Vision?

No they are not the same.

Can I switch the lens between Vision and Fusion?

No they are not the same.

MAINTENANCE AND CLEANING
How do I ensure that my glasses retain their function and condition?

To be sure that your glasses will maintain their function for a long time, it is important that you store them in appropriate case when you do not use them.

Most of the Bliz models come with a hard case or soft pouch to store the glasses in. It is also important that you clean the glasses often, especially the lenses. Do not touch the lens with your fingers, and always use a dry cloth to clean the lenses.Never use chemicals for cleaning!

How do I clean my glasses?

For best results, use a dry cloth to clean the lenses. Warm water (not hot) and soap can be used carefully to remove more stubborn dirt on the lenses. Clean them frequently and your glasses will live longer. Never use chemicals!

FUNCTION AND ADJUSTMENT
How do I adjust my glasses for the best fit?

Sports glasses should have a good fit and sit well when practicing sports. Therefore, almost all Bliz glasses have adjustable temples and nose piece. You can bend the temple tip in different directions so the glasses sit firmly around your head.

To adjust the nose piece, either press it together or apart with two fingers. We recommend to first have the nose piece quite closed, then put on the glasses and gently push on the frame in front of your nose so that the nose piece expands to a good position around your nose.

Several Bliz models also come with a neck strap to further ensure great comfort and fit. You can replace the temples into the neck strap easily. Note that each model has its own way of adjusting, and it may differ on how to change to the neck strap. Please read more on the website under each model.

Does Bliz meet the requirements and standards set for glasses?

All Bliz glasses are designed and thoroughly tested to meet the tough requirements and expectations that exist on technical eyewear.

Bliz glasses not only provides complete protection from the suns UVA and UVB-rays, they will also protect you effectively against cold wind, dust, snow and rain. The glasses are light weight and often offer high flexibility with various adjustment options, to give you the best possible protection and comfort.

Bliz also offer a wide range of accessories to ensure maximum flexibility and use in various weather conditions.

Bliz Eyewear complies with EU Directive 89/686/EEC European standard EN1836:2005+A1:2007.

COLORAMA 

Which model do I get buying Colorama?

It is the Fusion model you get in the Colorama concept.

Can I buy the jawbone separatly?

No you can only buy the jawbone buying the Colorama Fusion.

Will there be more colors to choose from?

Yes, this summer we will have a refill on the Colorama colors, keep an eye on the website!

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